Personalized items
Every HeirloomKin item is embroidered with the name you enter, so personalized items cannot be returned or exchanged for change of mind, wrong size selected, or spelling mistakes in the name you entered. Please check the size chart and spelling carefully before checkout. We state this clearly because personalization makes each item unique to you.
Damaged, defective, or incorrect items
If your item arrives damaged, has an embroidery defect, or the name stitched does not match what you entered at checkout, we will remake it or refund you in full — your choice.
- Contact us within 7 days of the delivery date at support@heirloomkin.com with your order number and clear photos of the issue and the whole item.
- We reply within 1–2 business days and confirm whether a remake or refund applies. You do not need to ship the item back; return shipping is never charged.
- Remakes are produced and shipped within the normal 7–10 business days. Refunds are issued to your original payment method within 3–5 business days of approval; your bank may take a further 5–10 business days to post it.
Cancellations and changes
Because production starts quickly, you may cancel or change a name within 2 hours of placing your order by emailing support@heirloomkin.com. After production begins, orders cannot be cancelled or changed.
Lost in transit
If the carrier confirms a package was lost, or tracking shows no movement for 10 business days, we will send a replacement at no cost or refund you in full.
Non-personalized items
Non-personalized items (if any) may be returned within 30 days of delivery, unworn and unwashed, for a refund minus the original shipping cost. Email us for a return address. Return shipping is paid by the customer unless the item is defective. No restocking fees.